As outlined in LIV Golf’s General Ticketing Terms of Sale, all tickets are non-refundable and non-exchangeable. Once a ticket has been purchased, it cannot be refunded, exchanged, downgraded. This applies to both general admission and hospitality tickets.
That said, if you would like to submit a request regarding your order, please contact our Guest Services team at tickets@livgolf.com, who are best placed to review and assist.